Customer Service and Frequently Asked Questions

As a reminder: All Search Report charges are listed on your credit card statement as "CTE Computer."

Read through the commonly asked questions below. If the answer to your question is not listed, contact customer service using the form below. Please note that in order to keep our pricing low, customer service can only answer questions relating to current Search orders.

How long does a Search actually take?
Most orders typically take 1-2 business days unless listed otherwise in the Search detail information. Add additional time for holidays, courthouse records, civil records, and specialty Searches. These types of Searches can take 1-10 days, depending on the Search requested.

How are the Search results returned to me?
You will be notified via email as soon as the results from your Search are in. Search results are returned to you via email at the address you provided on your order form. Incomplete or incorrect email addresses will result in your Search report being sent to someone other than you.

Who determines what information is included in the Search results?

How is my credit card billing handled?
All charges are listed on your credit card statement as "CTE Computer." The charges are for the labor to research your request, not for the accuracy or amount of data returned. Fees are not refundable. Please note: Credit card fraud or failure to pay any credit card charge for a requested Search report will result in a through investigation by us and a negative "failure to pay" posting made to your credit record with the three major credit breaus.

What if I still have a question?
Too keep our rates low, we do not offer telephone or US mail support on Search Reports.If you are not sure which report you should be ordering read the summary pages for each report. This information will assist you in determining which report is best for your needs. Customer Service will answer questions on existing orders only.

As a reminder: All Search Report charges are listed on your credit card statement as "CTE Computer."

To follow up on your existing order, email customer service. Required: Include your name, the type of report ordered, the search subject's name, your email address, and phone number. Inquiries without this required information can not be answered!

Can I mail my order via US Mail?
If you choose, you may mail your order along with full payment, cash or money order ONLY, to us. Please note that this will add at least a week's delay to the Search process. If you notify us via email that you are mailing in an order, yor order will be returned to you quicker.

CTE
6285 East Spring Street
Long Beach, CA 90808

Include your competed order form with ALL necessary information along with full payment, cash or money order ONLY.

To return to the Find Search by CTE main Search Report Index, click here.